Returns & Exchanges
At Ellie, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your purchase isn't the perfect fit, we are here to help you find an alternative or provide a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing